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Every time I open my Outlook the SuperOffice Ribbon Add-in gets disabled or inactivated. I can start it manually, but when Outlook is restarted, the SuperOffice Ribbon again is not visible. I some other situations I see this notification:
Why does it happen and how do I fix it?
If it is the first time when SuperOffice Ribbon add-in gets disabled, please try suggestions in this FAQ.
If the add-in gets disabled every time you open your Outlook, first of all please try to:
If that did not help try the other two solutions:
Force Outlook always enable SuperOffice Add-in
You can force SuperOffice Ribbon add-in to be always enabled, by following the steps below:
Note! Starting from Outlook 2016 version it is not possible to use the setting Always enable this add-in, it is only possible to stop monitoring an add-in for maximum next 30 days.
Change a Load Behavior value of SuperOffice Add-in
Please follow the steps below:
Include key that forces Outlook always enable SuperOffice Add-in
Another possibility is to force Outlook to always load the SuperOffice Mail Link add-in by adjusting Windows Registry. Follow the steps below to do it:
With this configuration, Outlook can still disable the SuperOffice Outlook Ribbon if it crashes, but will not disable it because it loads too slow.
Remove registry keys from Disabled Items and CrashingAddinList
When MS Office identifies that an add-in caused an issue it will ask the user if they want to disable the add-in. If the user clicks Yes then it will be added to the DisabledItems key. You can follow the instructions below to learn how to remove these keys:
Note! Incorrectly editing a registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), so do not delete or adjust any key if you don't know specifically why you do it. We recommend to back up the Windows registry before making any change. You can find instructions how to do it in this article.
You can also try to reinstall Mail Link, please check this FAQ to learn how to do it.
Note! This is not recommended on the Terminal Server or Citrix environments.
If this did not help, please register a support request. We will be able to help you more quickly if you provide us Mail link log file, please check this FAQ to see how to get it.
More information:
Microsoft article: Support for keeping add-ins enabled