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I have installed SuperOffice Web Tools (or Mail Link), but SuperOffice Ribbon has not appeared in my MS Office application ribbon. It is no visible in the list of application Add-ins either. Why does it happen and how do I fix it?
In some cases, during the installation SuperOffice Ribbon add-in keys in HKEY_CURRENT_USER hive are not created, therefore the SuperOffice Ribbon will not be visible in Outlook (if you use SuperOffice Web application or Online) or Word, Excel, Powerpoint (if you use SuperOffice Windows application). Please follow the steps below to import SuperOffice Ribbon add-in keys, when they are missing:
Step 1. Confirm that SuperOffice Ribbon add-in keys are missing
Step 2. Import SuperOffice Ribbon registry keys manually
Note!
1. Incorrectly editing a Windows registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), we do not recommend to delete or adjust any key if you are not confident why it is done. Moreover, we recommend to back up the Windows registry before making any change, check this article to learn how to do it.
2. If you are missing the SuperOffice Ribbon add-in in MS Word, Excel, PowerPoint please follow the same instructions described above, but use SuperOffice Ribbon in Word, PowerPoint, Excel file from the attachment section. Be aware that these add-ins are available only for SuperOffice Windows application users.