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I am not able to archive or click on Inbox in SuperOffice and get my Outlook application opened. I have Web Tools and Mail Link installed. Why does it happen and how do I fix it?
If you experienced changes in your computer environment (OS or browser updates, new browser, new computer etc.) it can cause that Mail Link configuration has been lost.
First of all, make sure that both MS Office (Outlook) and SuperOffice Web Tools are installed locally on the computer. You should find both of these applications in the Control Panel, Programs, and Features section.
If you have both Web Tools and Outlook installed you can configure Mail Link manually by making two steps:
Step 1. Set configuration in SuperOffice CRM
Step 2. Set configuration in Outlook
Step 1: Set configuration in SuperOffice CRM
Step 2: Set a configuration in Outlook
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