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How to set up my Office 365 email account with SuperOffice Inbox?

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Question

How to set up my Office 365 email account with SuperOffice Inbox?

Answer

To set up your Office 365 account with SuperOffice Inbox follow the steps bellow:

Step 1. Check that all prerequisites are met.

Step 2. Configure SuperOffice to use integrated Inbox.

Step 3. Enter your Office 365 server and email account information to connect it with the SuperOffice.

Step 4. Configure your email folder names

 

Step 1. Check that all prerequisites are met

  1. SuperOffice Inbox supports only IMAP and SMTP protocols. Make sure IMAP is enabled for your email account.
     
  2. To send out email from SuperOffice the email address you are going to use with SuperOffice Inbox needs to be registered in your contact card. Read this FAQ for more information. 
     
  3. If you use 2 step authentication read FAQ: How to generate a Office 365 App password to use 2-Step Verification with SuperOffice Inbox?


Step 2. ​Configure SuperOffice to use integrated Inbox

         Read this FAQ step 2 explains how to do it.

Step 3. Enter your Office 365 server and email account information to connect it with SuperOffice

     -  If you use SuperOffice version 8.1 or newer SuperOffice will try automatically fill in your email server details after you enter your email and password. If it won't be able to guess these details correctly or the email address and password you entered are not correct you will be redirected to "More settings" dialog. There you'll need manually enter or check configuration information for Incoming and outgoing servers. 

     -  If you use SuperOffice version 8.0 or older you'll need manually enter or check configuration information for Incoming and outgoing servers. See example below:

1. To get your emails imported to SuperOffice fill in:

  • E-mail server: outlook.office365.com:993​
  • User name: your full e-mail address
  • Password: your Office 365 account password
  • ​SSL: On

2. To be able send out emails from SuperOffice fill in:

  • Outgoing server name: smtp.office365.com:587
  • User name: your full e-mail address
  • Password: your Office 365 account password
  • SSL: On

​​​

Step 4. Configure your email folder names

This step is valid only for SuperOffice 8.0 and older. Check this FAQ how to do it: How to configure email folder names in SuperOffice CRM Inbox?



​More information:

FAQ: What to do if I can't send e-mail from SuperOffice?

FAQ: What to do if I get an error when sending email from SuperOffice?

Technical Forum thread explaining why SSL should be ticked off configuring Office 365 email account in Service: Service smtp - TLS/SSL support

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Details

Language: EN
Version: 7.0 (7.0.4003)→
Product: CRM Online,Sales & Marketing (CRM client)
Product area: Email

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