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I use Outlook 2013 with SuperOffice Mail Link. I have had a Mail Link preferences configured so that an outgoing e-mail gets archived automatically. Recently, automatic archiving stopped working and in the Mail Link log file I can see the following error:
OUTLOOK.EXE: Error setting property 'ArchiveButtonEnabled' on item of type 'MailItem' to value: 'true'. Error: Error in _HrGetIDsFromNames - IMAPIProp == NULL
Why does it happen and how do I fix it?
There are two known situations when the described issue might occur:
1. When Outlook installation has experience change (update, reinstall, etc.)
2. When your e-mail account on Outlook does not have a sent folder
Outlook installation has experience change (update, reinstall, etc.)
In many cases, the recommended fix of importing Windows Registry files with missing MAPI marshaling registry keys for the click-to-run (C2R) Outlook 2013 solves the problem. To do that, follow the steps below:
Note!
E-mail account on Outlook does not have a sent folder
Please make sure that your e-mail account has a sent folder where the sent e-mails are stored.
More information
FAQ: Which settings SuperOffice Mail Link has and where are they saved?