I deleted some companies and contacts from SuperOffice CRM. How do I restore the deleted records?
If companies and/or contacts have been deleted less than 14 days ago, you can restore them from Recycle bin.
To restore deleted records, please follow the steps below:
- Click on
then select Recycle bin from the drop-down menu.
- Select the records that you want to restore from the list (1) and click Restore (2). In the same way, you can restore deleted contacts, just click on the contact tab.
Note! The option to View deleted companies/contacts for all users (3) will be visible, only if you have the functional right of a general administrator.
- Click OK (4), to close the screen.
Important!
- If you have deleted a company, all the connected contacts will also be deleted.
- If you then restore the company again, all the contacts will also be restored.
- If you only restore one of the contacts on the deleted company, the company + only the selected contact will be restored, not all of the contacts.
- If you delete a contact without any company linked, then only the contact will be restored.
Note!
1. All deleted records will disappears from recycle bin in 14 days or another number of days that has been defined in Settings and Maintenance Preferences (1), Global preferences (2), Retain deleted data (3).
2. If you need to restore company and contact data later or if you need to restore other type of data, we recommend to contact SuperOffice consultant. Please note that this task is a paid service and costs depend on the amount and type of deleted data. If you use SuperOffice Onsite solution please be aware that data can be restored only if you can provide the database backup with the deleted data. If you use SuperOffice Online solution, please contact support to get the database backup.
More information:
Forum: Recycle Bin - what does the actual deletion?
Forum: Recycle bin does not get emptied and/or change deleted date in SQL