What to do when local settings fall back to default every time I log into SuperOffice CRM?

The language, number and date format, and e-mail client settings are stored locally, in the internet browser cookies. If you use SuperOffice CRM on different browsers or your browser deletes cookies every time you close it, these settings will be lost. To avoid it make sure your internet browser does not delete cookies after every session or allows cookies to be stored. To learn where to look for these settings:

• check this section if you use Chrome,
   
• check this section if you use Mozilla Firefox,
   
• check this section if you use Internet Explorer,
   
• check this section if you use Edge,
   
• check this section if you use Safari.

Note!

1. If your internet browser does store cookies as it should, but you still experience the problem, we recommend getting in touch with your IT responsible. It might be that your Windows profile settings force the deletion of browsing data.
    
2. From SuperOffice version 8.4 R04 these settings are not stored locally anymore.

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If you use the Chrome browser, please follow the steps below:

1. Click on a  button and select the Settings item.
   
   
    
2. Click on the section Privacy and security (1) and make sure that option Clear cookies and site data when you quit Chrome (2) deselected.
   
   

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If you use the Mozilla Firefox browser, please follow the steps below:

1. Click on a  button and select an Options item.
   
   
    
2. Click on a Privacy & Security section and make sure that Delete cookies and site data when Firefox is closed is not selected.
   
   

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If you use the Internet Explorer browser, please follow the steps below:

1. Click on a  button and select an Internet Options item.
   
   
    
2. Make sure that option next to Delete browser history on exit is not selected.
   
   
    
3. Default e-mail client settings are also stored in the Webcache folder which you also want to delete. To reach the folder navigate to %localappdata%\Microsoft\Windows\Webcache 

 

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If you use the Edge browser, please follow the steps below:

1. Click on a   button and select a Settings item.
   
   
    
2. Click on the Choose what to clear button.
   
   
    
3. Make sure that Always clear this when I close the browser is not selected.

 

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If you use the Safari browser, please follow the steps below:

1. Click on a   button and select a Preferences item.
   
   
    
2. Make sure that Always is not selected, next to Block cookies.

 

More information:

FAQ: What to do if e-mails from SuperOffice stopped opening with Microsoft Outlook?