FAQ
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How do I obtain the backup of our SuperOffice Online database?
How do I obtain the backup of our SuperOffice Online database?
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What do I do when I experience issues with the SuperOffice CRM 8 Web version on the latest Chrome 86 version browser?
After installing Chrome (86.0.4240.75) or Edge Chromium (86.0.622.38) I have started having issues with appointment management and opening tool menus. How do I fix it?
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What to do when SuperOffice Ribbon is not visible in my Outlook Ribbon?
SuperOffice Ribbon has disappeared, just before that, I might have received an Outlook notification, telling me that SuperOffice Ribbon has been deactivated or the ribbon is suddenly not visible in Outlook ribbon anymore. Why does it happen and how do I fix it?
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How do I download and install Web Tools for SuperOffice?
How do I download and install Web Tools for SuperOffice?
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How do I set up the SuperOffice Inbox?
How do I set up the SuperOffice Inbox?
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How do I configure SuperOffice Mail Link for Outlook manually?
I am not able to archive or click on Inbox in SuperOffice and get my Outlook application opened. I have Web Tools and Mail Link installed. Why does it happen and how do I fix it?
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What to do when my sent mailings bounce in SuperOffice Online or I get many bounce messages in SuperOffice Service?
After sending a Mailing from SuperOffice CRM Online I noticed that many recipients of my mailing have the status "Bounced". At the same time, I noticed issue in SuperOffice Service. Most of the e-mails that we send generate a bounce message and our replies do not reach our customers.
Why does it happen and how do I fix it?
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How do I reinstall SuperOffice Web Tools?
I have been recommended to reinstall SuperOffice Web Tools. How do I do it?
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Does SuperOffice CRM support integration with Office 365 and how do I start using it?
Does SuperOffice CRM support integration with Office 365 and how do I start using it?
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What to do when e-mails and documents from SuperOffice CRM stopped opening with Microsoft Office programs?
Previously after double-clicking on an e-mail in SuperOffice, a new e-mail dialog in Outlook would open, now SuperOffice e-mail dialog gets opened instead. As well the E-mail button in the toolbar is inactive (grayed out). In SuperOffice version 9 e-mail button disappeared from the +New section. Moreover, I used to be able to open, edit, and save documents from SuperOffice with Office programs. Now documents in the SuperOffice are being downloaded and opened locally and no changes made in an existing document are saved. Why does it happen and how do I fix it?