Introducing a new Customer Center experience Learn more

What to do when I cannot export a large data set from SuperOffice CRM Onsite?

I want to export a large set of data from SuperOffice CRM Onsite to Excel, but I get a notification about the export limit. How do I increase the export limit?

The default export limit for SuperOffice Onsite Sales & Marketing is set to 10,000 rows. If you want to increase this limit, the SuperOffice web configuration file needs to be adjusted. We recommend to forward these instructions to your SuperOffice or IT responsible:

  1. Find and open the SuperOffice web.config file. Normally this file is located in the SuperOffice Web installation folder.
     
  2. Navigate to the <Client> section and create a new row: <add key="ExportRowLimit" value=" xxx " /> Instead of xxx include the number of rows you want to export
    Note! For older versions than 10.1.2, use ExportPageSize instead of ExportRowLimit. 

  3. Save the file. A recycle of the application pool may be needed for the change to have effect.